Frequently Asked Questions

Everything you really need to know about PrintMeister.

Ordering

How Do I place an order?

You may log in to your account first and click "All Products" and make your selection or simply visit the website and click “add to cart”. Along the process you will be asked to log in to your account to complete the Order. You may also call or email your Business Executive and let her organise the Order for you that easy!

How do I send my artwork?

You may upload the files direct to the Order by logging in to your account and going to the Order page or you may also email it to your Business Executive so the Designer can work on Proofing straightaway.

What is a 'proof'?

A contract proof usually serves as an agreement between customer and printer and as a color reference guide for adjusting the press before the final press run. Most contract proofs are a prepress proof. The primary goal of 'proofing' is to serve as a tool for customer verification that the entire job is accurate.

How do I approve a 'Proof'?

You may log in to your account first and you will be directed to the "Order Details" page, click on the Order/s, View Proof, Hit the Approve button if you like the proof or if you request Changes should there be anything you wanted to modify, please use the messaging box for your detailed request and hit send.

Artwork & Design

I'd like a Professional Designer to create my artwork - how do I go about this?

You may contact your Business Executive so she can send you a Questionnaire or discuss the specifics of your industry so our Design team can have a good grasp of your prefered design during conceptualization.

I'd like to design my own artwork - what software and file formats should I use to create my design?

AI or Corel Draw are preferable. You may submit the artwork to us in PDF, AI or EPS .

What Stock (Paper) do you print on?

We normally use Coated and Uncoated stock on a variety of Weight depending on the Client requirement.

Do I have to zip my artwork before sending it to you?

If the artwork contains several files then you may send it to us in a Zip File.

I want to use Microsoft Publisher, is there anything I need to know?

I want to use Corel Draw, is there anything I need to know?

I want to use Adobe Illustrator, is there anything I need to know?

For more information on using this software please see link below:

http://wegraphics.net/blog/articles/illustrator-mastery-25-techniques-every-designer-must-know/

What canvas size should I use for my Business Card Design?

Our standard business card size is 90x55mm. Please allow at least a 5mm bleed around the artwork when organising your design. Graphics and texts inside must be at least 3mm away from the trimline.

Payment Shipping

How and when do I pay?

The best time to pay is after the proof has been approved or earlier. You may simply log in to your account and process the payment or you may also ask assistance from your Business Executive over the phone.

What payment method do you accept?

You may process your payment via Paypal, Bank Transfer, Credit Card or Cheque. Please ask assistance from your Business Executive when necessary.

Which is the best payment method?

A credit card payment is the easiest and fastest method of payment.

I live outside of Australia, can you ship overseas?

Yes we can however that would entail a delivery charge depending on the location, the delivery method and the weight of the order.

Technical Tip

What is Bleed and how can using Bleed improve my final design?

Bleed is a printing term that refers to printing that goes beyond the edge of the sheet before trimming. In other words, the bleed is the area to be trimmed off.
Bleeds allow you to run artwork to the edge of a page. On a press, the artwork is printed on a large sheet of paper and then trimmed down to size. If you do not allow for at least a 5mm bleed, any misalignment while cutting will result with the artwork not running to the edge of the paper. Bleeds ensure you get the results you need.

What are CMYK and RGB?

The CMYK colour model (process colour, four colour) is a subtractive colour model, used in colour printing, and is also used to describe the printing process itself. CMYK refers to the four inks used in some colour printing: cyan, magenta, yellow, and key (black).

The RGB colour model is an additive colour model in which red, green, and blue light are added together in various ways to reproduce a broad array of colours. The name of the model comes from the initials of the three additive primary colours, red, green, and blue.

What are DPI and PPI and how do they work?

DPI stands for Dots Per Inch which technically means printer dots per inch. Today it is a term often misused, usually to mean PPI, which stands for Pixels Per Inch. So when someone says they want a photo that is 300 dpi they really mean that they want 300 ppi.

In computers, pixels per inch (ppi) is a measure of the sharpness (that is, the density of illuminated points) on a display screen . The dot pitch determines the absolute limit of the possible pixels per inch.